Privacy Policy



Who is responsible for your data processing?

HERBE SPORT, Ltd., with address in Calle Camino de Villaviciosa, nº5, Polígono Industrial Alparrache II, Navalcarnero (Madrid), with Company Number A-81069312 (hereinafter SCORER), collects and processes customer’s personal information provided when using our website. This Privacy Policy has been set in accordance with Regulation 2016/679 on Data Protection and other applicable regulations on the subject. This Policy is limited to residents of the European Union who use our website or are SCORER card holders. It aims to explain what personal information you provide us and how we use it to sell our goods and/or offer our services. SCORER sells goods and offers services to its customers. That is why we are responsible for the processing of data in accordance with the Personal Data Protection regulations. We include a summary of your rights in this Privacy Policy so that you can control how we use your personal information. SCORER will inform you about any update that may affect the processing of your personal data. If you regularly purchase through our stores and/or website, and/or use our services, it will mean that you are aware of the updates of this Privacy Policy.


What kind of personal information do you provide us?

Your personal information includes any information that identifies you. This includes your name, address, mobile phone, e-mail address, payment information, purchase history, receipt of your purchase, delivery addresses, names and ages of children, friends, relatives, etc.


Where does your personal data come from?

We collect different types of personal information from different sources, such as:

  • The information you provide us when you create an account, either in our stores or on our website.
  • The information you give us when you sign up for Club SCORER.
  • The information you provide when you sign in to purchase the products.
  • The information we collect about your use of our services, offers and promotions.
  • Information about your use of our website, apps and any related promotional activity.

Some of the personal information you provide us may include health data or other sensitive or special categories. We do not process such information without your express consent.


What is the purpose of processing your data?

All personal information we obtain from you is used to provide you with the products you want or for any other person you indicate; to meet our contractual obligations to provide you with services; and to manage your personal account. Please note that your refusal or objection to providing personal information required for these purposes may prevent SCORER from providing any of the above services.


We would like to use your name, e-mail address and phone number to also inform you about our products, services, offers and promotions, as well as to send you discount vouchers to exchange for products we sell. Therefore, when you have made a purchase on our website or in our stores we may send you marketing, advertising or promotional communications about products similar to those purchased so that you are aware of our news and activities. We will offer you the chance to unsubscribe from each electronic communication by email or through our website.


How long do we keep your data?

We will retain your personal data for as long as you remain a registered user (i.e. until you decide to cancel your account).

What right do we have to process your data?

We process your data based on our legitimate business interests to handle any technical issues or support requests that may arise in order to meet our commercial, legal and contractual obligations. In addition, our legitimate interests or those of third parties may require us to use your personal information in legal proceedings or for other legal purposes that may affect SCORER, including the need to transfer your personal information to third countries with low data protection standards. In this case, we will take every necessary step to protect your personal information as required by the Data Protection regulations.

SCORER will safeguard the privacy and security of special categories of information in accordance with the requirements of the Data Protection regulations.

We also use your information for advertising, promotional and/or marketing purposes where, if you have not purchased any products on our website, you must give us your consent to receive communications for this purpose. You can tell us at any time that you do not wish to receive communications for this purpose anymore even if you have given us your consent beforehand. We are also entitled to process your personal information to fulfil our contractual and legal duties, always in accordance with the Data Protection regulations.


Who do we disclose your information to?

Your personal information is processed by entities located in the European Union and stored on servers located within that territory.

We do not allow any third party to have access to your personal information, except where is required or permitted by applicable law in accordance with this Privacy Policy. We may disclose your personal information to our subcontractors, agents, or payment service providers, who help us provide services as well as to meet the required standards of protection. If the recipient is located in a country that does not have adequate Data Protection laws, we will agree standard contractual terms to protect your personal information under European Commission legislation. There may be other situations in which we may provide your personal information to third parties: 

  • To fulfill your orders and/or carry out the services, promotions or offers you have enjoyed.
  • To comply with the Law, with any legal proceeding, a request for information from a public body or any other legal purpose.
  • To protect the rights, property or security of SCORER, partners, customers or anyone based on legitimate interests of SCORER in accordance with the Data Protection regulations.
  • For any joint venture agreement that we have reached with service and/or product providers related to our activity, which meet the required protection standards, so that you can receive information and/or promotions from these providers. You can tell us at any time that you do not wish to receive communications for this purpose anymore even if you have given us your consent beforehand.

We may share your personal information with other business entities related to the sale, assignment, merger or other transfer of all or a portion of SCORER's business to that business entity. SCORER may also disclose your personal information to the authorities that may request it. In any case, when we need to share your personal information with third parties, we will limit the nature and category of the personal information required. We can identify your personal information to protect your privacy.


How do we protect your personal data?

SCORER understands that it is essential to store your data in a safe way. SCORER stores personal information and other data using reasonable physical, technical, and administrative safeguards to secure the data against potential risks, such as unauthorized use, access, disclosure, destruction, or modification. Although we make huge efforts to keep the information we obtain in a safe operating environment, which is not available for the public, we cannot warrant its strict security. While we work to ensure the integrity and security of our network and systems, we cannot warrant that our security measures will prevent "hackers" from illegally obtaining this information.


What are your rights when you give us your details?

You have rights relating to your personal information subject to Data Protection regulations, as set out below:

  • You have the right to access your data and ensure that your personal information is accurate;
  • You have the right to revoke your consent at any time in relation to personal information that is processed on the basis of your consent (the revocation should not affect the legality of the consent based processing prior to revocation);
  • You may object to the processing of your personal information, including any action for direct marketing purposes;
  • You have the right to request any correction of your personal data or ask to delete your personal information;
  • You have the right to request that we restrict the processing of your personal information (this may, however, compromise our ability to provide you with our goods and/or services);
  • You also have the right to transfer your personal information to another service provider, where this information is processed on the basis of your consent, and upon your written request, we will provide you with your relevant personal information in a suitable format for transfer to another service provider

In order to exercise your rights and make a complaint about how we have handled your personal information, please contact us at [email protected]. You may also do so if you have any questions about this Privacy Policy or about the way in which we handle your information.

We also inform you about your right to file a complaint with the relevant data protection supervisory authority, in particular the Spanish Data Protection Agency (